Our policy does not allow refunds or returns.

In extreme cases where a return is accepted, write an email to maribelalonsostudio@gmail.com with your order number.

There are some situations where only partial refunds can be guaranteed: (if applicable).

* Any item that is not in its original condition, that is damaged, has an error in color or is missing parts for reasons beyond our control.

Sale items (where applicable).

Unfortunately, neither regular price products nor sale products cannot be refunded.

Exchanges (where applicable).

We only replace items that have an error in their manufacture. If you need to exchange it for the same item, email us at maribelalonsostudio@gmail.com and send the item to:

5911 Nw 173 Dr. Unit 7, Miami Lakes, FL 33015, United States.

Shipment
To return your product in the original condition as it arrived, you must send it to: 5911 Nw 173 Dr. Unit 7, Miami Lakes , FL 33015 , United States.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund (if applicable when evaluating it) the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.

If your product is lost to the wrong addresses at the time of purchase, we do not make refunds or resend lost packages. Verify all the information at the time of making your purchase.              

DAMAGED PACKAGES

When your order arrives, please check the box for damage during shipping. If the damage has affected the products, keep all the packaging and write us via email as soon as possible

Is it possible to receive a refund?

An inspection is performed once the item is received and we will notify you via email of the approval or rejection of the refund.

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How long will it take to receive a refund for my return?   

Refunds (If applicable).

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

Late or lost refunds (where applicable).

If you have not received your refund yet, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next step, contact your bank.  It often takes some time before your refund is posted.

If you have followed all these steps and have not yet received your refund, please contact us at maribelalonsostudio@gmail.com